CollabFitness accepts cash, credit card or Venmo payments at the beginning of any services rendered or products purchased. All payments for services rendered and products are non-refundable. Payment is due before each session, class or product service begins.
If a service or product is on auto-renewal and/or is subscription-based, you must cancel up to 10 business days (excluding holidays) before your subscription renews to avoid renewal billing. You may submit an email to
info@collabfitness.com to request the cancellation.
We do not accept insurance to cover fees. For credit card payments, we will provide an invoice receipt after payment is accepted and services are rendered.
The appointments made for you represent a time set aside specifically for you and your instructor/trainer. We value your time and ask that you value ours by giving at least 24 hours’ notice for any cancellations or changes to your appointment.
Clients who fail to provide 24 hours’ notice will be charged a $60.00 fee. This fee is not billable to insurance and is due upon receipt. Clients who cancel or “no show” on three separate occasions will be discharged as a client of CollabFitness and removed from the schedule. In the event that you are discharged from our services, any referring provider will be notified of the reason for discharge.
If you have any questions regarding this policy, please do not hesitate to contact Michelle at:
info@collabfitness.com.